Privacy Policy

At Reading Refurbishment, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By using our website or contacting us about our services, you acknowledge the practices described in this policy.

1. Who We Are

This Privacy Policy applies to Reading Refurbishment, a property refurbishment and renovation service providing solutions including complete property refurbishments, loft conversions, home extensions, HMO conversions, kitchen and bathroom renovations, and project management.

If you have any questions about how we handle your personal information, please contact us using the details provided on our Contact Us page.

2. Information We Collect

When you contact us, request a quotation, book an appointment, or submit an enquiry through our website, we may collect information such as:

Full name
Email address
Telephone number
Property address
Postcode
Preferred appointment date and time
Details about your project
Service requirements
Information included in your message or enquiry

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

3. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries
Arrange consultations and appointments
Prepare quotations and project information
Understand your refurbishment requirements
Provide and manage our services
Communicate with you about your project
Improve our website, services, and customer experience
Maintain appropriate business and service records
Meet legal and regulatory obligations

We will only use your personal information where there is a legitimate reason to do so.

4. Contact Forms

When you submit information through one of our website contact or appointment forms, the information you provide may be sent to us by email or stored securely within our website system.

We use this information only for legitimate business purposes, such as responding to your enquiry, arranging an appointment, or discussing your project requirements.

Please avoid submitting sensitive personal information through general enquiry forms unless it is specifically required.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

Cookies may be used for purposes such as:

Essential website functionality
Remembering preferences
Understanding website traffic
Analysing website performance
Improving user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

6. Third-Party Services

We may use trusted third-party services to support the operation of our website and business. These services may include website hosting, analytics, email, security, appointment management, or other technical services.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

We do not sell your personal information to third parties.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

Respond to enquiries
Manage ongoing projects
Maintain business records
Meet legal or regulatory obligations
Resolve disputes
Protect our legitimate business interests

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your Data Protection Rights

Depending on your circumstances and applicable data protection laws, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Ask us to restrict how your information is processed
Object to certain types of processing
Request a copy of your information in a suitable format
Withdraw consent where processing is based on consent

To exercise a relevant right, please contact us using the details provided on our website.

10. Marketing Communications

We will not use your personal information for direct marketing purposes where we do not have an appropriate legal basis to do so.

If you have agreed to receive marketing communications from us, you can unsubscribe or request that we stop sending such communications at any time.

11. Children’s Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites. These websites operate independently from Reading Refurbishment and have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or data protection practices.

Any updated version will be published on this page with a revised Last Updated date.

We recommend checking this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us.

Reading Refurbishment
Email: info@readingrefurbishments.co.uk
Phone: 0118 900 0000
Address: 12 Station Road, Reading Berkshire, RG1 1JX